Shipping Policy

Last Updated: January 1, 2025

Thank you for shopping at SmileClay.com. We are committed to delivering our creative clay products to customers worldwide with care and efficiency.

1. Order Processing Time

All orders are subject to a production and handling period before shipment:

  • Processing Time: 1-4 business days.
  • During this time, we carefully prepare, customize (if applicable), and securely package your items to ensure they arrive in perfect condition.

2. Shipping Estimates & Regions

We are proud to offer Global Shipping. We partner with reliable international carriers to ensure your package is handled with care.

  • Estimated Shipping Time: 5-12 business days (after the processing period).
  • Delivery Areas: Worldwide.
  • Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor your delivery progress.

3. Shipping Charges & Taxes

We believe in transparent pricing. Your shipping costs are calculated based on the weight of your order and your specific location.

  • Calculated at Checkout: Accurate shipping rates will be displayed before you finalize your purchase.
  • Sales Tax: You don’t need to worry about additional sales tax at checkout—we cover it for you.

4. International Customs & Duties

For our international customers, please be aware of the following:

  • While we cover sales tax, your order may be subject to import duties and taxes (including VAT) once a shipment reaches your country.
  • SmileClay.com is not responsible for these charges if they are applied; they are the responsibility of the customer as per local regulations.
  • Shipping times may vary slightly depending on your local customs processing speed.

5. Address Accuracy

Please double-check your shipping address during checkout. We cannot be held responsible for shipments that are delayed or misdelivered due to incorrect address information provided by the customer.

6. Contact Us

If you have any questions about your order or our shipping process, our team is here to help: