Refund and Returns Policy

Thank you for shopping at smileclay.com. We take great pride in our handcrafted products. Because our air-dry clay creations are unique and custom-made, we have established the following policy to ensure fairness and product integrity.

1. Shipping Policy

We offer worldwide shipping to most countries and regions, including the United States, Canada, the United Kingdom, Australia, New Zealand, Europe, South Korea, Japan, South America, and Africa. We partner with reliable carriers to ensure your handmade items arrive safely.

  • Delivery Time: Estimated delivery is 7 to 30 business days, depending on your location. Some regions may experience longer transit times due to local customs or logistics.
  • Shipping Costs: Calculated at checkout based on the total weight of your order and the selected shipping method.
  • Taxes & Duties: Please note that shipping costs do not include any applicable import taxes or sales taxes required by your local government.

2. Returns and Exchanges

Order Cancellation

  • Standard Items: If your order has not yet been shipped, you are eligible for a full refund.
  • Customized Items: You may cancel a custom order within 24 hours of purchase. After 24 hours, the production process begins, and we can no longer accept cancellations or changes.

Customized & Personalized Products

Due to the highly personalized nature of our custom clay products, we do not offer returns or refunds for customized items unless they arrive damaged or defective. Please double-check all spelling and customization details before finalizing your order.

Non-Customized (In-Stock) Items

For non-customized products, returns are accepted within 14 days of receipt. Please note:

  • Items must be in their original, unused condition.
  • A 10% restocking fee will be applied to cover the labor and materials involved in preparing our specialty products.

3. Quality Assurance & Issues

The Beauty of Handmade: Due to the handcrafted nature of our products, slight variations in color and shape are inevitable. These minor differences are what make each piece unique and are not considered defects.

Damaged or Missing Items: If your order is incomplete or arrives damaged, please contact us within 7 days of delivery.

  • Email: smileclay@foxmail.com
  • Please include your Order Number and clear photos of the issue so we can resolve it promptly.

4. Contact Us

If you have any questions regarding our shipping and return policies, or need assistance with your order, our team is here to help: